HOTFIX-70 New "Backup uploaded to FTP" email notification | 3/9/2023 | Added a new email notification that will be sent to users responsible for downloading backups, when their backups are fully uploaded to the FTP server.
Going forward, the users responsible for downloading backups at organizations with FTP integration with MediaLab, will not be sent the "backup ready to download" email notifications anymore, when their backups are fully processed, if those backups are being uploaded to FTP. Instead, they will get the new "backup uploaded to FTP" email notification once the backup file was either uploaded to the customer's FTP server or copied to the customer's dedicated folder on our FTP server.
If the users want to download their backups from MediaLab, they will need to navigate to each product's "backups" page in MediaLab, and download them from there, since backups uploaded to FTP do not show up on their to-do list under "Backups Ready to Download" anymore. |
HOTFIX-68 Made the behavior of "Backups Ready to Download" to-do list consistent across all products | 3/8/2023 | For some of the products, the backups ready to download were being removed from your to-do list when other user(s) downloaded them, or if they were being uploaded to FTP (for accounts with FTP integration with MediaLab), while for other products (eg. Document Control, Compass), the backups stayed on your to-do list even if other user(s) responsible for downloading them had already downloaded the same backups, or if they had been uploaded to FTP.
Going forward, the backups ready to download for all products, will be automatically removed from your to-do list if other users download them, or if those backups are being uploaded to FTP.
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HOTFIX-65 InspectionProof: Support for Additional Information in CAP Checklists | 10/25/2022 | On 10/24/2022, the College of American Pathologists released updated versions of their accreditation checklists, which contain a new column indicating if a written policy or procedure is required to demonstrate compliance with the requirement. InspectionProof now supports the new versions of the accreditation checklists.
When viewing checklist requirements in InspectionProof, if you have uploaded the 10/24/2022 version of the checklist, you will see an indication that the requirement must be addressed with a written policy or procedure. It is listed in the details for a checklist requirement, along with other CAP-provided notes or requirements for evidence of compliance.
Older accreditation checklist formats from CAP are still supported. No records in InspectionProof have been changed. You will see "Policy/Procedure" information for new checklists that you obtain from CAP and then add or update in InspectionProof. |
HOTFIX-63 Date Range option for InspectionProof backups | 8/12/2022 | Added a new option on InspectionProof's "Change Options" page to allow users to specify a date range for InspectionProof backups.
By default this new option is set to "2 years - include inspection events created in the last 2 years", but users can choose to have the inspection events created in the last 1 year, 2 years, 3 years, 4 years, or 5 years added to their InspectionProof backups. |
HOTFIX-61 MediaLab Website Access Restored, June 8th 2022 | 6/8/2022 | At approximately 2pm Eastern Time, many MediaLab customers began to report problems with accessing the website. MediaLab determined that this outage was caused by a problem at our hosting provider and outside of our direct control. Other major websites were affected by the same error, including social media platforms and banking websites.
MediaLab reported to our hosting provider that we were among affected customers, and we received assurance that the issue was their top priority.
As of 3pm Eastern Time, the hosting provider corrected the errors, and MediaLab.com and other affected websites are again accessible.
We sincerely apologize for the downtime. If you have further questions, please contact support@medialab.com. |
HOTFIX-60 MediaLab Website Access Restored, June 8th 2022 | 6/8/2022 | At approximately 2pm Eastern Time, many MediaLab customers began to report problems with accessing the website. MediaLab determined that this outage was caused by a problem at our hosting provider and outside of our direct control. Other major websites were affected by the same error, including social media platforms and banking websites.
MediaLab reported to our hosting provider that we were among affected customers, and we received assurance that the issue was their top priority.
As of 3pm Eastern Time, the hosting provider corrected the errors, and MediaLab.com and other affected websites are again accessible.
We sincerely apologize for the downtime. If you have further questions, please contact sales@medialab.com. |
HOTFIX-59 Users with problems using the MediaLab website on Tuesday May 5 2022 | 5/10/2022 | We apologize if you are experiencing problems with the MediaLab website today. We are aware of technical issues within Microsoft Azure that have been impacting us and in turn, some (but not all) users. This is causing the 403 and "request blocked" errors that users may be seeing. We're working to resolve these with Microsoft ASAP. We'll send an update as soon as we can. In the meantime, you can try clearing your browser's cache, trying a different browser, or using incognito mode in your browser. |
