Hotfixes Applied to Compliance & CE Since the Last Version

HOTFIX-74

Separate "User" and "Credentials" Columns on Compliance & CE Exportable CSV Report

5/16/2023

In Compliance & CE, the "User" column in the exportable CSV report has been updated to provide improved data clarity. Previously, the "User" column contained both the user's name and credentials in a single column (e.g. "Smith, John (MLS)"). We are splitting this data into two separate columns in the exported CSV: "User" (for the user's name) and "Credentials" (for any credentials provided for this user).

This change aims to make it easier for users to analyze and manipulate the report data, as it allows for better sorting, filtering, and analysis of user information.

HOTFIX-61

MediaLab Website Access Restored, June 8th 2022

6/8/2022

At approximately 2pm Eastern Time, many MediaLab customers began to report problems with accessing the website. MediaLab determined that this outage was caused by a problem at our hosting provider and outside of our direct control. Other major websites were affected by the same error, including social media platforms and banking websites.

MediaLab reported to our hosting provider that we were among affected customers, and we received assurance that the issue was their top priority.

As of 3pm Eastern Time, the hosting provider corrected the errors, and MediaLab.com and other affected websites are again accessible.

We sincerely apologize for the downtime. If you have further questions, please contact support@medialab.com.

HOTFIX-60

MediaLab Website Access Restored, June 8th 2022

6/8/2022

At approximately 2pm Eastern Time, many MediaLab customers began to report problems with accessing the website. MediaLab determined that this outage was caused by a problem at our hosting provider and outside of our direct control. Other major websites were affected by the same error, including social media platforms and banking websites.

MediaLab reported to our hosting provider that we were among affected customers, and we received assurance that the issue was their top priority.

As of 3pm Eastern Time, the hosting provider corrected the errors, and MediaLab.com and other affected websites are again accessible.

We sincerely apologize for the downtime. If you have further questions, please contact sales@medialab.com.

HOTFIX-59

Users with problems using the MediaLab website on Tuesday May 5 2022

5/10/2022

We apologize if you are experiencing problems with the MediaLab website today. We are aware of technical issues within Microsoft Azure that have been impacting us and in turn, some (but not all) users. This is causing the 403 and "request blocked" errors that users may be seeing. We're working to resolve these with Microsoft ASAP. We'll send an update as soon as we can. In the meantime, you can try clearing your browser's cache, trying a different browser, or using incognito mode in your browser.