Diversity in the Healthcare Workplace (Online Course)

Leah Coppolino, MPH, MLS(ASCP)
Reviewer: Judi Bennett MT, BSM

This course is intended for employees to learn about the different types of diversity and how, together, they impact the healthcare workplace. The benefits of diversity are vast and impact many aspects of a healthcare facility’s success. Definitions of diversity categories are outlined along with discussion covering prejudice, stereotyping, importance of inclusion, as well as diversity benefits and challenges. Suggestions for diversity plan management and execution is also included. This course includes both ungraded practice questions and an assessment exam upon completion.

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  • Define workplace diversity and how it is manifested in the healthcare marketplace.
  • List and describe the primary and secondary dimensions of workplace diversity.
  • Develop an awareness and appreciation of employee diversity within the healthcare workplace.
  • Outline various workplace diversity benefits for both employees and healthcare facilities.

Course Outline

  • Introduction
      • Introduction to Workplace Diversity
      • Defining Diversity
      • Importance of Diversity
      • Stereotypes and Diversity
      • True or False: Diversity practices involve just the employee recruitment process within a healthcare organization.
      • Which of the following are barriers to successful diversity practices?
  • Types of Diversity
      • Dimensions of Diversity
      • Gender Diversity
      • Age Diversity
      • Racial, Cultural, and Ethnic Heritage Diversity
      • Physical and Mental Abilities/Disabilities
      • Sexual Orientation / Gender Identity Diversity
      • Other Types of Diversity
      • True or False: Gender is a secondary dimension of diversity.
      • What percentage of the workforce is currently comprised of women?
      • In the healthcare setting, the group of employees aged 65 year and older is expected to:
  • Challenges to Diversity
      • Fear of Those Who are Different
      • Ignoring the Importance of Diversity Doesn't Work
  • Managing Workplace Diversity
    • For Employers
      • Assessing Workplace Diversity
      • Developing Workplace Diversity Plans
    • For Employees
      • Diversity Tips for Employees
      • Diversity Tips for Employees (continued)
  • Conclusion
      • Benefits of Workplace Diversity in Healthcare Settings
  • References
      • References

Additional Information

Level of instruction: Basic
Intended audience: All healthcare personnel. 
Author information: Leah Coppolino, MPH, MLS(ASCP) is a Program Director for MediaLab Inc. Previously, Leah was the Director of Education and Outreach as well as the Medical Laboratory Science Program Director at St. Christopher’s Hospital for Children in Philadelphia, Pennsylvania. She holds a Masters in Public Health from Thomas Jefferson University.
Reviewer information: Judi Bennett MT, BSM is currently a Program Director for MediaLab, Inc. in Lawrenceville, GA. She has over 30 years of medical laboratory experience in an acute care hospital setting as a laboratory manager, senior clinical applications specialist, point-of-care coordinator, microbiology supervisor, and generalist technologist. Judi has been a speaker at various conferences and has been published in CLMA magazine.  
Course description: An educational outline of the importance of diversity in the healthcare workplace.

Workplace Diversity display

Healthcare Team Diverse Hands; Teamwork

Different ethnicity headshots

Happy healthcare team