Responsibilities for Medicare Compliance: Billing Department
Laboratory Billing Department Communication With Physicians and Patients
It is important that billing department employees are clear and accurate when communicating with physician office personnel and patients.
- Never guess at the answer to a question; ask if you are unsure.
- Do not speculate or express personal opinions.
When requesting diagnosis information from the physician office staff, be careful to not lead them to give a billable code. The code must come from the patient's medical record.
Billing department employees must accurately state laboratory policies and procedures, or forward the call to a supervisor to avoid misstatements and misunderstandings.
