If the donor refuses to make the attempt to provide a new urine specimen or leaves the
collection site before the collection process is completed, the collector must discontinue the
collection, note the fact on the “Remarks” line of the CCF (Step 2), and immediately notify the designated employee representative (DER). This is a refusal to test.
Note: As with other collections situations, there is no requirement for the collector to
inform the donor in a shy bladder situation that failure to remain at the collection site
or otherwise fails to cooperate with the testing process constitutes a refusal. It is a best
practice for the collector to inform the donor that such behavior could lead an
employer to determine that a refusal occurred.
