Scenario 1:

A donor was asked to wash her hands prior to picking out the drug screen collection kit. The collector noticed that the donor was washing only one hand.

Collector's Response:

The collector would tell the donor that washing only one hand was an indication of possible interference with the testing process and that it could be interpreted as a refusal to test.

Scenario 2:

The donor is asked to remove his hat before going into the restroom. As he reluctantly did so, it was noticed that he was trying to conceal that a container was hidden inside the hat.

Collector's Response:

The collector must tell the donor that a directly observed collection will be conducted and explain the reason why.