Sales and Marketing: Communication and Confidentiality

Test orders

  • Anytime an order is not clear, the physician office must be contacted.
  • Do not use information supplied by a patient to clarify an order. Patients cannot add tests on their own. If a patient insists they want tests not specifically ordered by the doctor, the doctor should be contacted.
  • When transferring a doctor's order from a non-standard form like a prescription pad to a laboratory requisition, it is important to ensure the accuracy of the order.
  • Attach the original order document to the requisition sent to the laboratory.
  • Follow all laboratory policies about panels and profiles, ambiguous orders and reflex tests.

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