Sample Question from Medicare Compliance for Clinical Laboratories, presented by MediaLab

Sales and Marketing: Communication and Confidentiality

Communicating with patients in person

When communicating directly with patients concerning their laboratory tests or orders be careful not to discuss the following:
- Why a test has been ordered by a physician.
- What the test might indicate or what the test results mean.
- Any opinions about their doctor.
- Any information about internal laboratory issues.
Refer the patient to their doctor for information about the tests and the results.
If the laboratory provides any printed information about tests that are designed for patients, give the patient that information.

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