Sales and Marketing: Communication and Confidentiality

Confidentiality and inducements

  • Do not leave test orders or test results in areas where they can be viewed by patients.
  • Do not discuss test results or any patient information in areas where patients can overhear the conversation. Be careful not to discuss confidential information on the telephone where patients can overhear the conversation.
  • Do not provide supplies to physician offices other than those usually provided by the laboratory. Document any supplies given to an office.
  • Do not supply items that the office can use for testing (e.g. urine dipsticks). Do not allow offices to dispose of biohazard waste or sharps in the waste containers paid for by the laboratory.

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