Sales and Marketing: Communication and Confidentiality

ICD-9 codes and ABNs

  • Never use sign and symptom information received from a patient for laboratory billing purposes.
  • Never use ICD-9 codes from previous visits for a new visit even if the request is for the same test and the patient assures you that it is for the same reason. (Standing orders are an exception.)
  • ICD-9 codes should be requested when setting up standing orders and will then apply to all subsequent visits. It is not necessary in this case to get a new ICD-9 code for each visit.
  • If the patient refuses to sign an ABN but demands to have the test done:
    • Have the fact that they were given notice (ABN) witnessed by a second person. (By phone if you are located in single-person drawing site).
    • Ensure that documentation is complete.

Earn ASCLS P.A.C.E.® credits for your state clinical laboratory personnel license. Visit LabCE.com for laboratory continuing education.

Medicare Compliance for Clinical Laboratories course details »

Learn more about laboratory continuing education for ASCP, AMT, NCA, and state renewal and recertification requirements »

Get information on OSHA laboratory safety courses for clinical and medical laboratories »