Sales and Marketing: Equipment, contracts, and pricing

Excused charges and other inducements

  • The laboratory should not offer or provide free testing to any individual in a position to make or control referral for laboratory services:
    • The laboratory may write off charges only when laboratory errors in billing or testing occur.
    • Sales and marketing personnel cannot offer free testing in any form unless approved by the compliance officer.
    • Free testing for indigent patients must be approved by the compliance officer.
  • Sales and marketing personnel cannot offer or give anything of value to a customer or potential customer beyond the usual promotional items.
  • If a client solicits a questionable or illegal item or special consideration, it should be reported to the sales manager or compliance officer.

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