Billing: Documentation

Documentation

  • All information related to diagnosis or other billing information received from a physician office must be documented.
    • Documentation includes the name of the person collecting the information, the name of the person giving the information, and the date.
    • This documentation must be linked to the original order.
  • Billing department employees must ensure that complete records and documentation exist for all billing transactions.
  • Not documented means not done.
  • All communication, (either written or verbal), with government, Carrier, or Fiscal Intermediary representatives must be documented.
  • Employees should report instances where records are missing, incomplete, or improperly filed, to ensure that corrective action is taken.

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