Sample Question from Medicare Compliance for Clinical Laboratories, presented by MediaLab

General: Confidentiality

Confidentiality

All employees have a responsibility to maintain the confidentiality of medical information.
- Medical information should never be discussed outside of the laboratory.
- It should only be discussed with the ordering doctor or an authorized representative of the doctor.
- Employees should verify the identity of the individual requesting such information
Employees who communicate with patients, physicians or their office staff, insurance company representatives or government employees about any laboratory activity should only give information they know to be true and accurate.
- Employees should never give false information and should never guess the answer to any question.
- In case of doubt, refer the person to a supervisor.

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