Medical Error Prevention: Patient Safety (Online Course)
  (based on 7506 customer ratings)
Authors: Catherine Otto, PhD, CLS(NCA); Garland Pendergraph, PhD, JD, SM(ASCP)
Reviewer: Barbara Cebulski, MLS(ASCP)CM
Medical Error Prevention is a comprehensive course that includes potential causes of medical errors in the clinical laboratory, important legislation and definitions, and steps laboratorians can take to reduce the impact of medical errors in their workplace. This course is an ideal part of an effective medical error reduction program and is appropriate for both experienced and novice laboratorians.
Continuing Education Credits
Objectives
- List and describe the six aims of the Institute of Medicine (IOM) to improve health care quality.
- Describe the IOM aims within the context of quality clinical laboratory services.
- Define "total testing process" and recognize problems (errors) that could occur in each phase of the total testing process.
- Identify outcomes of patient safety errors with respect to clinical laboratory services.
- Discuss patient safety goals.
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Course Outline
Click on a link in the outline to view a sample page from this course.
- Six aims of the Institute of Medcine (IOM) to improve health care quality.
- IOM aims within the context of quality clinical laboratory services.
- Clinical Laboratory Services and Safety
- How might patient harm result from each of these problems related to clinical laboratory services? Consider your answer and then click on the defined ...
- Clinical Laboratory Services and Effectiveness
- Clinical Laboratory Services and Patient-Centered Care
- Clinical Laboratory Services and Timeliness
- Clinical Laboratory Services and Efficiency
- Clinical Laboratory Services and Equity
- Which of the following best defines "effective clinical laboratory services?"
- Recognizing problems (errors) that could occur in each phase of the total testing process
- Medical Errors
- Factors that Contribute to Medical Errors
- Total Testing Process
- Safe Preanalytic Component of Total Testing Process
- Safe Analytic Component of Total Testing Process
- Safe Postanalytic Component of Total Testing Process
- Patient-Centered Preanalytic Component of Total Testing Process
- Patient-Centered Analytic Component of Total Testing Process
- Patient-Centered Postanalytic Component of Total Testing Process
- Timely: Reduce Wait Times and Harmful Delays
- Timely: Reduce Waits and Harmful Delays (continued)
- Identify the phase of the total testing process in which each of these errors occurs.
- Outcomes of patient safety errors with respect to clinical laboratory services.
- Outcomes of Laboratory Services
- Reporting of Errors
- Root Cause Analysis
- Root Cause Analysis (continued)
- Root Cause Analysis Example
- Failure Mode and Effect Analysis
- A patient event occurs that results in a "near miss" (an event that was averted, but may have resulted in death or serious injury). The error was caug...
- Sources of data to identify errors and patient outcomes
- Monitoring Laboratory Processes to Prevent Medical Errors
- Data sources to identify errors
- Which of these sources may be useful for identifying patient safety problems?
- Patient Safety Goals
- The Joint Commission National Patient Safety Goals 2013 for Clinical Laboratories
- National Patient Safety Goal: Identify Patients Correctly
- Which of the following is NOT an acceptable patient identifier to use prior to performing venipuncture procedures?
- National Patient Safety Goal: Improve Staff Communication
- National Patient Safety Goal: Prevent Infection Through Hand Hygiene
- Conclusion
- Measurement and the Improvement of Clinical Laboratory Services
- References
Additional Information
Level of instruction: Intermediate
Intended audience: Medical laboratory professionals
Author information:
Catherine Otto, PhD, CLS(NCA) is an independent contractor providing continuing education via on-site workshops and lectures, teaching courses at universities and colleges, and developing written educational materials. She previously taught hematology, immunology, management and patient outcomes courses in the Clinical Laboratory Science programs at Oregon Health and Science University-Oregon Institute of Technology in Portland, Oregon and University of North Carolina at Chapel Hill. Her research interests include: patient safety, evaluation of laboratory quality and test utilization. Dr. Otto earned her doctorate in Law, Policy and Society, with a concentration in Health Policy at Northeastern University.
Garland Pendergraph, PhD, JD, SM(ASCP) is currently Laboratory Director for Doctors Laboratory, Inc, at their Savannah, Brunswick, and Kingsland, GA locations. He has served as Laboratory Director at two hospitals, and as Chairman of the Medical Technology Departments at East Carolina University in Greenville, NC and at the Western Carolina University at Cullowhee NC. He is the author of various books, monographs, and scientific publications. Dr. Pendergraph earned a PhD from the University of North Carolina, with a major in parasitology and minor in mycology and bacteriology. He is a member of numerous professional organizations including the American Association of Bioanalysts and the Americal Society of Microbiologists.
Reviewer information:
Barbara Cebulski, MLS(ASCP)<sup>CM</sup> is a Program Director for MediaLab, Inc., located in Lawrenceville, GA. She has over 30 years experience in the laboratory profession as a technologist, section supervisor, and laboratory manager. She also was employed for nine years by the College of American Pathologists in the Laboratory Accreditation Program.
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